Close

Our London Stores Closure

To our dear customers and colleagues, 

To pertain to the safety and protection of our community, we have temporarily closed all our London stores. The health and well being of our employees and customers are most important to us. 

Arabian Oud will continue to serve fragrances, incense and oils as long as it can. If you have any questions about our services, please refer to the FAQs first. 

If you have any further questions please contact us on sales@arabianoud.co.uk. Currently we are operating between 10am - 3pm. 

 

FAQs

Will arabianoud.co.uk still operate?

You may continue to shop with us at arabianoud.co.uk with complimentary delivery to all UK orders. 

To ensure orders are safely handled, what protective measures are being taken?

We are working closely with our courier services keeping up to date with any changes that may occur in the following weeks. They are strictly following Government health and safety guidelines. 

How can I return an item?

Our online returns are operating as normal. To make a return or exchange please send an email to sales@arabianoud.co.uk

If you wish to return your item(s) in store, please return it to your nearest Arabian Oud store with a return period of 14 days after we reopen. Please keep the receipt of the item you need to return. Any online purchases made from 19 May 2020, can be returned up to 14 days after we’ve reopened our stores. Online purchases cannot be returned at Arabian Oud UK stores. In line with our returns policy, these products will need to be  fully resellable condition i.e. unopened and unused, in its original packaging (wrapped in the transparent film), with proof of purchase. Please note loose oil products cannot be returned under any circumstances for hygiene, health and safety reasons.

We would like to thank you again for all the support and wish you well during these uncertain times. We look forward to seeing you again very soon. 


 

SHIPPING & RETURNS

WHAT DOES IT COST TO RECEIVE MY ORDER?

***

Free delivery applies as follows:

Any UK order is complimentary 

Any Europe order over £80.00 - Free Delivery

Any Rest of the world order over £120.00 - Free Delivery 

***

Standard Delivery to the UK is free of charge.

We will deliver your products to anywhere in the United Kingdom (including Northern Ireland, the Highlands, Scottish islands, the Isle of Man and the Scilly Isles).

We also deliver to EU countries. Postage cost to the EU countries will be £20.00 for orders under £80. Orders over £80 will not incur any postage charges.

For the rest of the world, we also do offer free delivery on orders over £120. Any order below £120 will incur a £40 shipping charge. Please see full list below for all countries we deliver to.

 

Please see full list below for all countries we deliver to. 

 

Afghanistan
Albania
Andorra
Austria
Bahrain
Belgium
Bosnia and Herzegovina
Brunei
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Ghana
Greece
Hong Kong
Hungary
Iceland
Iraq
Israel
Italy
Kuwait
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia
Malaysia
Malta
Monaco
Montenegro
Morocco
Myanmar
Netherlands
Nigeria
Norway
Oman
Philippines
Poland
Portugal (except Madeira & Azores)
Romania
Russia
San Marino
Saudi Arabia
Serbia
Sicily
Singapore
Slovakia
Slovenia
South Korea
Spain
Sweden
Switzerland
Thailand
Turkey
Ukraine
United Arab Emirates
United Kingdom
United States
Vatican City
Vietnam

 

WHEN WILL I RECEIVE MY ORDER?

Orders can take up to 48 hours to be processed from time of purchase. This allows for card security verification checks and allows you to cancel up until then. Please note deliveries are made Monday – Friday only. 

UK Orders will be delivered within 4 - 7 working days from the day after the purchase.

EU Orders will be delivered within 10 working days from the day after the purchase.

Orders outside the UK and EU will be delivered up to 15 working days from purchase.

For more detailed information about delivery please visit our T&C page. 

WHAT'S YOUR RETURN, EXCHANGE, AND REFUND POLICY?

We want to make sure you find the perfect product, so if something isn’t working out for any reason, we will issue a refund or exchange (stock permitting) within 14 days after we reopen our stores if the product qualifies for either a refund or an exchange which is left to our discretion. Please make sure items are in their original condition, otherwise we are unable to accept the item. At times return charges may apply. We cannot create return labels for APO, FPO, and DPO addresses. Refunds will be applied to the original form of payment.

To make a return or exchange please send an email to sales@arabianoud.co.uk, with your order number, reasons for return and we will get back to you promptly with instructions to return.

For more detailed information about returns and exchages please visit our T&C page.