To our dear customers and colleagues,
We are reopening our stores on Monday 15th of June. We have taken the decision to shorten our opening hours for the time being:
Monday to Saturday: 11am – 8pm
Sunday: 12pm - 6pm
Westfield London & Stratford:
Monday to Thursday: 12pm – 6pm
Friday to Saturday: 11am - 8pm
Sunday: 12pm - 6pm
To our employees and customers health, safety and protection, which is most important to us, we have increased cleaning and sanitation procedures across all stores, ensuring hand sanitiser is available, as well as information to employees on advice around hand washing and hygiene in accordance with Public Health guidelines. Our new operating hours will ensure that retail employees spend less time on the shop-floor. All employees will wear masks or face shields, and gloves. Social distancing floor stickers, signs and hand sanitisers are available in all of our stores to ensure the safety of our customers.
If you have any further questions please contact us on email@example.com.
To ensure orders are safely handled, what protective measures are being taken?
We are working closely with our courier services keeping up to date with any changes that may occur in the following weeks. They are strictly following Government health and safety guidelines.
How can I return an item?
Our online returns are operating as normal. To make a return or exchange please send an email to firstname.lastname@example.org
If you wish to return your item(s) in store, please return it to your nearest Arabian Oud store with a return period of 14 days after we reopen. Please keep the receipt of the item you need to return. Any online purchases made from 19 May 2020, can be returned up to 14 days after we’ve reopened our stores. Online purchases cannot be returned at Arabian Oud UK stores. In line with our returns policy, these products will need to be fully resellable condition i.e. unopened and unused, in its original packaging (wrapped in the transparent film), with proof of purchase. Please note loose oil products cannot be returned under any circumstances for hygiene, health and safety reasons.
WHAT DOES IT COST TO RECEIVE MY ORDER?
Free delivery applies as follows:
Any UK order is complimentary
Any Europe order over £80.00 - Free Delivery
Any Rest of the world order over £120.00 - Free Delivery
Standard Delivery to the UK is free of charge.
We will deliver your products to anywhere in the United Kingdom (including Northern Ireland, the Highlands, Scottish islands, the Isle of Man and the Scilly Isles).
We also deliver to EU countries. Postage cost to the EU countries will be £20.00 for orders under £80. Orders over £80 will not incur any postage charges.
For the rest of the world, we also do offer free delivery on orders over £120. Any order below £120 will incur a £40 shipping charge. Please see full list below for all countries we deliver to.
Please see full list below for all countries we deliver to.
Bosnia and Herzegovina
Portugal (except Madeira & Azores)
Orders can take up to 48 hours to be processed from time of purchase. This allows for card security verification checks and allows you to cancel up until then. Please note deliveries are made Monday – Friday only.
UK Orders will be delivered within 4 - 7 working days from the day after the purchase.
EU Orders will be delivered within 10 working days from the day after the purchase.
Orders outside the UK and EU will be delivered up to 15 working days from purchase.
For more detailed information about delivery please visit our T&C page.
We want to make sure you find the perfect product, so if something isn’t working out for any reason, we will issue a refund or exchange (stock permitting) within 14 days after we reopen our stores if the product qualifies for either a refund or an exchange which is left to our discretion. Please make sure items are in their original condition, otherwise we are unable to accept the item. At times return charges may apply. We cannot create return labels for APO, FPO, and DPO addresses. Refunds will be applied to the original form of payment.
To make a return or exchange please send an email to email@example.com, with your order number, reasons for return and we will get back to you promptly with instructions to return.
For more detailed information about returns and exchages please visit our T&C page.