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Autumn Sale: 30% off selected fragrances & oils

Shipping & Returns

Please note: You may not receive a confirmation email immediately once you’ve made your purchase as we are in the process of updating the website. This will not affect your order. Also, we advise payments are made through PayPal at checkout, to avoid your order being rejected through our third-party financial system. We are looking to remedy all these technical issues by 2021. Thank you for your understanding.

Please note: for UK, Europe, and International orders, delivery may be delayed due to situations beyond our control, hence we are not liable and cannot guarantee your parcel will arrive on time, for instance: Unexpected increase in demand, custom delays, or unfavourable weather conditions. All UK and Europe orders are delivered with DPD. International orders are shipped with DHL. Please track or make changes to your delivery by going on DPD Local, or DPD  or DHL International.

 

FAQs

To ensure orders are safely handled, what protective measures are being taken?

We are working closely with our courier services keeping up to date with any changes that may occur in the following weeks. They are strictly following Government health and safety guidelines. 

How can I return an item?

Our online returns are operating as normal. To make a return or exchange please send an email to sales@arabianoud.co.uk

If you wish to return your item(s) in store, please return it to your nearest Arabian Oud store with a return period of 14 days after we reopen. Please keep the receipt of the item you need to return. Any online purchases made from 19 May 2020, can be returned up to 14 days after we’ve reopened our stores. Online purchases cannot be returned at Arabian Oud UK stores. In line with our returns policy, these products will need to be  fully resellable condition i.e. unopened and unused, in its original packaging (wrapped in the transparent film), with proof of purchase. Please note loose oil products cannot be returned under any circumstances for hygiene, health and safety reasons.


 

SHIPPING & RETURNS

WHAT DOES IT COST TO RECEIVE MY ORDER?

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Free delivery applies as follows:

Any UK order over £50 - Free Delivery 

Any Europe order over £200.00 - Free Delivery

Any Rest of the World order over £300.00 - Free Delivery 

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Standard Delivery to the UK is free of charge.

We will deliver your products to anywhere in the United Kingdom (including Northern Ireland, the Highlands, Scottish islands, the Isle of Man and the Scilly Isles). Postage cost in the United Kingdom will be £10.00 for orders under £50. Orders over £50 will not incur any postage charges.

We also deliver to EU countries. Postage cost to the EU countries will be £40.00 for orders under £200. Orders over £200 will not incur any postage charges.

For the Rest of the World, we also do offer free delivery on orders over £300. Any order below £300 will incur a £60 shipping charge. Please see full list below for all countries we deliver to.


Delivery Taxes and Duties

Depending on your delivery address, different taxation rules and additional charges may apply. If you are shipping items internationally, you may need to pay import duties upon receipt of the products. Unfortunately, we have no control over these charges and we cannot advise on their amount. The payment of any such import duties or taxes is your responsibility. Before placing your order, please contact your local Customs office for further information and a ‘landed cost estimate’. Arabian Oud is not responsible for items confiscated or delayed by local Customs authorities.

It is your responsibility to comply with all requirements imposed by the local Customs authority in relation to your order. This may include the provision of identification information in order to receive your order. Before placing an order, we recommend that you make yourself aware of local import duties or other requirements. We will not be liable or responsible if you breach any such laws. If a parcel has been delivered and you’ve refused to pay customs, a full refund is not guaranteed.

Certain countries may also require other certification or information for your order to be delivered, which may delay your delivery (by approximately seven days on top of the destination’s standard delivery time). Please note: if we are unable to obtain the relevant documentation required for your delivery, we may need to cancel your order.

Please see full list below for all countries we deliver to. 

 

Afghanistan
Albania
Andorra
Austria
Belgium
Bosnia and Herzegovina
Brunei
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
Germany
Ghana
Greece
Hong Kong
Hungary
Iceland
Iraq
Israel
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia
Malta

Montenegro
Morocco
Myanmar
Nigeria
Norway
Philippines
Poland
Portugal (except Madeira & Azores)
Romania
Russia
San Marino
Serbia
Sicily
Slovakia
Slovenia
South Korea
Sweden
Switzerland
Thailand
Ukraine
United Kingdom
Vatican City
Vietnam

 

WHEN WILL I RECEIVE MY ORDER?

Orders can take up to 48 hours to be processed from time of purchase. This allows for card security verification checks and allows you to cancel up until then. Please note deliveries are made Monday – Friday only. 

UK Orders will be delivered within 4 - 7 working days from the day after the purchase.

EU Orders will be delivered within 10 working days from the day after the purchase.

Orders outside the UK and EU will be delivered up to 15 working days from purchase.

For more detailed information about delivery please visit our T&C page. 

WHAT'S YOUR RETURN, EXCHANGE, AND REFUND POLICY?

We want to make sure you find the perfect product, so if something isn’t working out for any reason, we will issue a refund or exchange (stock permitting) within 14 days after we reopen our stores if the product qualifies for either a refund or an exchange which is left to our discretion. Please make sure items are in their original condition, otherwise we are unable to accept the item. At times return charges may apply. We cannot create return labels for APO, FPO, and DPO addresses. Refunds will be applied to the original form of payment.

To make a return or exchange please send an email to sales@arabianoud.co.uk, with your order number, reasons for return and we will get back to you promptly with instructions to return.

For more detailed information about returns and exchages please visit our T&C page.